How Food Franchises Grow Despite Economic Obstacles

It’s no secret that food franchises are often the most searched for and requested on franchise directories and portals. It’s what we all think of when someone says “franchising.” Despite the popularity of food franchises– the how is that sector of the industry doing?

 

Why do I ask? Well, maybe you heard of this little thing called “The Great Recession” and, in its wake, the tightening of our collective belts. How have food franchises fared? Has development for food franchises slowed? If not, how is that possible when food costs have risen and disposable income has decreased for most families?

 

Fast-Casual Food Franchises Are On the Rise

 

Research suggests that fast-casual franchise restaurants, which are a subset of quick-service restaurants, rank as one of the five best franchises to open due to high demand. Presumably as a result of the Great Recession, consumers are concerned with maximizing their time and money when it comes to eating out. Eating establishments that are less expensive but still allow consumers the ability to escape the kitchen and feel as though they’re treating themselves.

 

The number of quick-service restaurants are expected to grow 1.7% in 2013, the third largest growth percentage according to the International Franchise Association.

 

Franchising is On the Rise— How? Why?

 

A recent study by the IFA shows that the number of franchise establishments increased by 1.5% last year.

 

Why? How? Simply, the economy is why and how.

 

Unemployment and underemployment (taking lower pay and lower-level jobs) are still unfortunate realities for the U.S.’ economy. As such, more Americans are mindful of their spending. Dinners at high end dining establishments have become increasingly rare. In addition, many individuals and families are working multiple jobs or longer hours resulting in a need for fast, inexpensive meal options– especially if you’re traveling between places of employment. This increased demand for quick-casual and quick-service establishments (think Panera and McDonald’s respectively) has permitted the franchise industry a growth coveted by many other economic sectors.

 

Exiled corporate executives and those who lost a substantial portion of their savings due to the Great Recession face the unfortunate reality of a shortened or no retirement at all. In order to earn a living, many entrepreneurs have chosen franchises as a means of business because of each concept’s proven track record.

 

What’s Behind Rising Food Costs?

 

Despite a reputation for quick and inexpensive meals, franchises are facing rising food costs because of four important reasons: increased fuel and transportation costs, reduction of food availability, and a continuation of economic circumstances that created 2011’s food price inflation.

 

  • The U.S. government’s subsidization of corn for bio-fuels has removed substantial amounts of the grain from the food supply, increasing overall prices.
  • The World Trade Organization limits the amount of stockpiling the U.S. and the European Union may do of corn and wheat in case of extenuating weather circumstances. As such, the price of corn and wheat remains volatile. (Note: wheat prices in 2011 more than doubled.)
  • As more of the global population becomes affluent, the demand for meat increases. In accordance with this demand, the need for animal feed– primarily grains– increases driving up the cost of both items.
  • The increase in oil prices means high food prices, as much of our food isn’t grown locally but shipped across oceans and nations.

 

How to Make a Difference As a Franchisee

The franchise industry has a bad reputation as an industry that force feeds processed foods to the masses and cons its franchisees into paying high franchise fees. Owning a franchise and saving the world don’t normally belong in the same sentence– until now, of course.

 

Truth be told, there’s more to franchising than just French fries and lawsuits. Concepts do exist that make a difference in the lives of customers, communities and franchisees. Some concepts help people change their lives for the better through charitable giving, others offer healthy alternatives to junk food and then there are those that are encouraging positive social change in the business world. Some franchises are determined to provide veterans with jobs above all others. Here is our list of favorite franchises that are making a difference:

Healthy Vending Machine Concepts

It’s not our three main meals of the day that are our unhealthiest, it’s our snacks. Healthy vending machines remind me of the saying, “Don’t hate the player, hate the game.” By stocking conveniently located vending machines with better, more nutritious options, these vending machine franchises are reinventing our definition of convenience foods.

 Personal Fitness Franchises

 Just watch one episode of “The Biggest Loser” and you’ll understand America’s fascination–and need– for businesses that empower others to get in shape, lose weight and be healthy. These fitness franchises give their customers and franchisees the power to change lives for the better.

 

Socially and Environmentally Conscious

Almost 70 percent of adults are more likely to visit a restaurant that offers food grown or raised in an organic or environmentally-friendly way. A full 83 percent of consumers want more products, services and retailers to benefit worthy causes. Over 40 percent of Americans say they’ve purchased an item solely because of its association with a social or environmental cause. If you think being a socially and/or environmentally conscientious business isn’t important, think again. These franchises have their minds set right.

  • Elevation Burger
  • Chipotle
  • Freshii
  • Apex Fun Run
 Committed To Veterans
As more and more military personnel return from overseas, more and more franchises are committing to putting veterans back to work. Some provide financial incentives, others recruit only veterans. No matter how they choose to do it, we’re glad they do!

 

 

 

5 Reasons Why Your New Year’s Resolution Should Include Small Business Ownership

You made it! The Mayans were wrong, your family didn’t drive you completely crazy during Christmas and civilization endures. But, there’s another hurtle left to jump: your list of resolutions for 2013. As the number of remaining days in 2012 shrinks, it’s time for you to consider your future…

 

Will 2013 be the year you (finally) learn to love kale and embrace the treadmill? Is this the year you start– and finish– all of those DIY projects? A year from now, as you reflect upon the past 12 months, will you pat yourself on the back because you did what you finally promised yourself you would do: start your own business and become your own boss?

 

Or, will you let 2013 be a carbon copy of 2012?

 

(The correct answer is no.)

 

If you plan on making 2013 your best year yet (and one of financial independence) owning your own business needs to top your list of new year’s resolutions, and here’s why:

  1. THE FISCAL CLIFF: Despite what you’ve heard or read, the majority of small business owners aren’t so doom and gloom about the fiscal cliff/slope/precipice as you might think. As the backbone of our nation’s capitalist society, small business owners know and live the value of progress and forward movement. They’re unafraid of putting their shoulder to the wheel and know that no matter what happens, they’ll make it work.
  2. FUNDING: Traditional SBA-backed loans remain a touch-and-go source of funding for small businesses. Some find traditional lending to be the best and easiest way to raise capital. For others, banks are unwilling to loan for whatever reason.  As a whole, banks say they’d like to make more loans but it seems that many have upped their standards due to regulatory pressure. Regardless, securing a loan is definitely possible.
  3. YOU’RE A VETERAN If you’re a military veteran you are in high demand– especially in the franchise industry.  Many franchises are so pro-veteran they’re onlyrecruiting veterans to become franchisees, like J Dog Junk Removal. Often, veterans are offered significantly discounted franchise fees, financial incentives and mentorship opportunities “regular” franchisees don’t receive. As an added bonus, Sprigster’s “Boost a Hero” program is specifically designed to help veterans and their spouses become franchise and small business owners through crowd-funding.
  4. YOU’RE A FORMER CORPORATE EXECUTIVE OR SMALL BUSINESS OWNER: Exiled or retired corporate executives and former small business owners make excellent franchisees. Franchisors are always keen to recruit those with business experience, especially those with an entrepreneurial spirit and previous management training.
  5. PREDICTIONS FOR 2013: Again, despite what you may have heard, the franchise industry is yet again poised for growth unseen by most other industries since 2008. The number of franchise establishments is expected to increase by 1.4 percent in 2013, from 746,828 to 757,055 with the number of jobs increasing 2 percent, reaching 8.262 million, according to a study by the IFA’s Educational Foundation. In addition, the same report also projects the gross domestic product of the franchise sector to increase 4.1 percent in 2013 to $472 billion.

Still not convinced? Consider the plethora of available franchise and business opportunities looking for eager entrepreneurs at Veterans Franchise.com.

Senate Republicans Vote Down U.N. Disability Treaty

A Republican senatorial opposition led to the rejection of a United Nations treaty on the rights of the disabled on Tuesday.

 

The treaty, modeled after the Americans with Disabilities Act, has already been signed by 155 nations and ratified by 126 countries, including Britain, France and Germany. The treaty states that nations should assure that the disabled enjoy the same rights and freedoms as fellow citizens.

 

Former Senate Majority Leader Bob Dole, who was disabled during his military service in World War II, and Sen. John McCain, who also suffered disabling injuries as a prisoner of war during the Vietnam War, were both in attendance along with other Republican heavyweights to vocalize their support for the treaty.

 

The 61-38 vote fell short of the required two-thirds majority needed to ratify a treaty. Only eight Republican senators voted “yes”, 38 voted “no”. Republicans objected to considering a treaty during a lame-duck session and they believed that the treaty threatened U.S. sovereignty, despite explanations from treaty backers that the committee created by the treaty has no power to change U.S. law, only to make recommendations.

 

The United Nations estimates that 650 million people, about 10 percent of the world’s population, are disabled.

 

What are your thoughts on this treaty’s rejection?

Obama Has Been Re-elected; Now What?

Small firms across America awoke on November 7 to news that their small business champion had failed. Governor Mitt Romney admitted defeat early Wednesday morning, just after midnight.

 

Meanwhile, incumbent Barack Obama won crucial electoral votes from swing states Florida and Ohio, the latter serving up the crushing blow for Romney and the GOP.

 

What can small businesses expect from Barack Obama now that he has won four more years as the President of the United States?

 

The Patient Protection and Affordable Care Act is here to stay.

 

The defeat of Mitt Romney and reelection of President Obama means one major thing for Obamacare: it’s here to stay. Small business (and franchises) would do well to research what this means for their particular firm, especially those with 50 or more full-time employees.

 

Beginning in 2014, firms with 50 or more full-time workers will be required to provide their workforce with health-insurance benefits or pay a penalty. Another proviso of the law enforces an additional 3.8% tax on upper-income households beginning Jan. 1.

 

Taxes will rise for couples making less than $250,000 a year.

 

Tax policy was a particularly important issue for small business owners during the general election as many of them declare their business incomes on their personal returns.

 

During his campaign, President Obama said he supported extending the Bush-era tax cuts for couples making less than $250,000 a year. Mr. Obama also supports letting those tax cuts expire for higher earners and also creating a new minimum tax for those who make $1 million or more.

 

For those who count themselves as ‘higher earners’ that means a top marginal tax rate of 39.6% for salaries and wages. The top rate on dividends for upper-income households would be higher — 43.4%– when the aforementioned 3.8% tax kicks in on Jan. 1.

 

The fiscal cliff still looms.

 

The aptly-named fiscal cliff still looms before the country as January 1, 2013 quickly approaches. The fiscal cliff, created by the laziest Congress ever and Mr. Obama last year in order to lift the debt ceiling, threatens the U.S.’ economic recovery. If the 113th Congress doesn’t do something– and do something immediately — the deep spending cuts and tax increases could push our fragile economy back into a recession– or worse.

 

Both Democrats and Republicans want to avoid the deep cuts but cannot agree on how to replace them.

 

Shocking, I know.

 

Promise on the horizon for small businesses that need capital.

 

Access to capital has been a substantial hurdle for business owners just starting out or looking to expand since the recession as banks — large and small — are slow to lend. The Jumpstart Our Business Startups Act could provide relief as it includes a provision allowing small businesses to raise as much as $1 million in equity funding using crowd-funding websites. Of course, the crowd-funding websites will have to register with the Securities and Exchange Commission, but it’s a step in the right direction.

 

 

Military Veterans Find Themselves On Most-Wanted List

Military Veterans Find Themselves On Most-Wanted List

Veterans Franchise.com and Sprigster join forces to encourage small business ownership amongst veterans

CHARLESTON, S.C. — Military veterans returning from duty are finding themselves on a most-wanted list as Veterans Franchise.com and Sprigster join forces to combat veteran unemployment and encourage small business ownership.

Franchise lead generation company Veterans Franchise.com has teamed up with Sprigster’s “Boost a Hero” platform to help military veterans in their quest to become small business owners.

“The franchise industry is a strong supporter of veterans,” explains David Schwartz, chief executive officer of Veterans Franchise.com. “Many franchise opportunities are aggressively recruiting veterans as franchisees. They realize how perfectly military training translates into franchise ownership.”

Many franchise systems offer special incentives to military veterans through specialized training, waived fees, and other financial benefits. Yet, for some veterans finding funding to start a franchise remains difficult.

Sprigster’s “Boost a Hero” program, a crowdfunding platform for veterans who wish to “hire themselves” through business ownership fills the gap left open by the current small business lending environment.

“Boost a Hero facilitates access to capital for veterans and military spouses,” says Mark Mohler, chief executive officer of Sprigster.

“We’re extremely excited to be partnering with Sprigster’s “Boost a Hero” platform,” says Schwartz. “Finding funding can be a formidable obstacle to franchise ownership but “Boost a Hero” is giving veterans a way to overcome it.”

Veterans Franchise.com and the other two websites in its network, Franchise Clique.com and Franchise Buy.com, will display large “Boost a Hero” logos and badges to direct veterans to the crowd-funder’s website.

For military veterans who are unsure of which franchise concept is right for them, Sprigster CEO Mark Mohler suggests visiting Veterans Franchise.com.

“Veterans Franchise.com is solely dedicated to helping veterans find and connect with franchise concepts that are aggressively recruiting those with a military background,” says Mohler.

“Both Veterans Franchise.com and Sprigster are rallying the crowd together in support of America’s veterans.”

About Sprigster

Sprigster’s Boost a Hero program is the first crowdfunding platform to bring the power of crowdfunding solely to benefit US military veterans. Sprigster was founded and is operated by serial entrepreneurs with extensive experience in building and advising social enterprises. Sprigster’s Boost a Hero program was designed to facilitate access to capital for qualifying U.S. veterans and now to military spouses. For more information about Sprigster, please visit http://www.sprigster.com.

About VeteransFranchise.com

VeteransFranchise.com is an online portal designed to connect military veterans with franchises and business opportunities that provide support, financial benefits and other incentives for those who have been a member of the armed forces. In addition, VeteransFranchise.com provides lead generation services to those franchises that are committed to aiding military veterans become business owners. For more information, visit www.veteransfranchise.com or email info@veteransfranchise.com.

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Veterans Franchise.com Speaks Out About Why We Need to Recruit Veterans As Franchisees

Yesterday, our offices were visited by the Live 5 News crew and reporter Nicole Johnson as they covered a story on why franchises are recruiting veterans. Local veteran-turned-franchisee, Anthony Brown, was also part of the story.

 

As the interview was filmed in our offices, I was able to see and hear how important small business ownership has been to Anthony. Consequently, Anthony reminded me how sacred the American Dream is.

 

While his service ended in 1991, Brown was still confronted by fears of unemployment after 12 years of military service. This same issue waits on our shores for veterans returning from Iraq and Afghanistan with the added unfortunate reality that the economic recovery remains tepid and slow.

 

Thankfully, VetFran and the 400+ franchise systems involved are doing what they can to make it possible for veterans to move forward with their civilian lives as small business owners. I felt a sting of pride knowing that a company I work for, despite not being a franchise, is doing what it can to connect veterans with opportunities and their own version of the American Dream.

Live5News.com | Charleston, SC | News, Weather, Sports

What Franchises Need to Know About Satmetrix

What to do when your customers go from engaged to enraged.

 

The advent of social media has ushered in a new customer service paradigm. Interactions between a business and its customers — positive or negative– are now part of a company’s narrative thanks to platforms like Facebook and Twitter.

 

For businesses, this presents an opportunity to engage with its customer base and obtain feedback on its products and services. Under normal circumstances, this is a good, even great, thing. But, when a customer turns from engaged to enraged, a business is often caught off-guard, especially if a customer chooses to vent his or her frustration publicly. An angry customer is a scary thing; an angry customer on Twitter or Facebook is terrifying.

 

Dissatisfied customers present a unique challenge to franchises. Negative feedback expressed publicly can not only tarnish the reputation of the local outpost, but also influence a potential customer’s perception of the brand overall. As Forbes reported earlier this year, “when you make a decision to choose one brand over another, you’re influenced more by the company’s reputation than any particular product it offers.”

 

So how do you manage your reputation, keep your customers happy, and protect your bottom line? Satmetrix has a suggestion: put your net promoter score to work.

 

There are three types of customers: promotors, passives, and detractors. Customers that support and advocate for your brand are promoters. Those that support your business but aren’t telling their friends and family about you are considered passives. Customers that speak out against your business due to a poor experience are labeled as detractors. A brand’s net promoter score is calculated by subtracting the percentage of detractors from the percentage of promoters and provides a company with a numeric indication of its customer base’s level of satisfaction.

 

Traditionally, a net promoter score was calculated through surveys, which have become so ubiquitous they’re ineffective. Fewer and fewer customers care to respond to surveys because they get so many. Spark Score, a program from Satmetrix, surveys what customers are already saying by sweeping the Internet and social media.

 

At this point, the folks at Satmetrix decided to go a step further. After the net promoter score has been calculated, more questions are asked. In doing so, Satmetrix is able to draw a correlation between the net promoter score and what’s causing a customer to recommend your brand or, in some cases, to not recommend your brand. The goal is to identify the moment that franchises (and other businesses) are dropping the ball in order to fix the underlying error, improve overall customer relations, and ultimately win customers back.

 

A recent study performed by the Gallup Business Journal indicates that bringing on new customers is about emotion, not price or product. It costs more money to woo a new customer than it does to keep an existing one. In addition, satisfied existing customers spend an average of 2.6 times more than one that’s relatively satisfied and 14 times more than one that isn’t satisfied.

 

In the graph below, total revenue is represented by the total sales from passive and promoter customers in a nonexistent company. Total potential revenue represents the total sales from promoters, passives, and detractors who have returned as passive customers after having their customer service issues resolved. On average, the difference between the total and total potential revenues each month is $9,333.

 

The way Satmetrix has designed their program gives franchises the ability to assign each customer type a value, placing into perspective the real cost of a dissatisfied customer. In the case of the nonexistent company above, one detractor equals 2.6 passives and 1 promoter. So, when you lose a customer due to a poor customer service experience, you may need two customers to make up the difference in lost revenue.

 

At the end of the day, it’s more than the loss of a customer and sales; a detractor also has the ability to turn potential clients into detractors before they’ve even become a paying customer. When you’re looking to try a new restaurant or need help mowing your lawn you turn to family members and your friends for recommendations. The same applies to every business.

 

Satmetrix hasn’t stopped at creating a better net promoter score or helping companies assign a value to each customer type. With Satmetrix, sales teams can respond to customer service emergencies in real-time, assuaging a dissatisfied customer’s frustrations before they’ve said sayonara and been welcomed with open arms by a competitor. It’s also at this point that Satmetrix can help companies identify exactly where they’re going wrong in the sales process. As Carol Tice of Entrepreneur magazine points out, two of the best ways to keep angry customers from storming out and never coming back are reaching out via social media and fixing the broken policies.

What the Olympics Can Teach Us About Franchising

The world’s best, strongest, fastest, and most talented athletes are competing for personal glory on the world’s most public stage: the Olympic Games. Behind the fanfare, sponsorships, and medals lie years of hard work, sacrifice, and standing on the shoulders of your supporters.

 

As a franchisee, your business is your Olympics. While you may not find yourself on a podium decorated with a bronze, silver, or gold medal at the end of each day, your customers, employees and franchisors are judging your performance.

 

The Importance of Passion

Take a page out of an Olympic athlete’s book: passion is paramount. How else could you dedicate 20 years of your life, as Michael Phelps has, to hours and hours of training? To not watching your favorite television show? To not ordering dessert? The only time that sacrifice doesn’t feel sacrificial is when what you stand to gain is greater than what you are forgoing. That, and when what you’re doing still feels like fun.

 

Olympic athletes are often quoted pre-and-post event on the importance of, “going out and having fun.” Without some semblance of fun, the hours in the gym, pool, or at your business, would be unbearable. That’s why when choosing a franchise concept it’s important to be truly interested in or passionate about the business you’re about to buy into. Franchise agreements are written in terms of years. Most are between 10 and 25 years. Can you imagine doing something you don’t really like for so long?

 

What It Means to Be a Part of Something Larger Than Yourself

 

There’s something to be said for being a part of something larger than yourself. Recognizing your place as part of the whole (as opposed to the whole) can be humbling and empowering.

 

As a business or franchise owner your importance is obvious. Without you there wouldn’t be jobs for your employees or services and products for your customers. Then again, if it weren’t you it would be somebody.

 

Embracing this reality and mentality can make you a better manager and franchisee. When you accept that your role, while important, exists only thanks to your franchisor, your customers and your employees, it’s easier to be more appreciative of how your business truly works.

 

Furthermore, realizing your place in something bigger serves as a reminder that you are responsible to and accountable for others—an important inspiration for staying true to your endeavors when you lose sight of your goals. Perhaps this is why Olympians become so overwhelmed with emotion; they see they represent more than just themselves.

 

The Importance of Support and Guidance

Regardless of what you may believe, we all stand on the shoulders of those who have come before us—and thank goodness for it! The experience and knowledge of others is invaluable whether you are an Olympic athlete or a franchisee.

 

Can you imagine going to the Olympics without the guidance or tutelage of a coach? Can you imagine becoming a business owner without support from your family or friends? As a franchisee, you not only have the support of your friends and family, you have the support of a network of franchisees and franchise support systems designed to make you and keep you successful! While your personal and financial preparation is your responsibility, you are not without resources or guidance.